Refund Policy

We want you to be happy with Gifmailer. This policy explains when refunds are available for subscriptions and credit purchases on gifmailer.com.

14-day refund window

If you are dissatisfied with a paid subscription, you can request a full refund within 14 days of the initial purchase, provided you have used less than 20% of the credits included in your plan for that billing period.

Subscription renewals

You can cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period. We do not pro-rate refunds for partial periods after the initial 14-day window, but you keep access until the period ends.

Credit top-ups

One-time credit purchases are non-refundable once any portion of the credits has been consumed. Unused credit packs may be refunded within 14 days of purchase on request.

Service failures

If a generation fails due to our error, credits are automatically refunded to your balance. If you experience a sustained outage or a bug that prevents you from using the Service, contact us for a pro-rated credit or refund.

Non-refundable cases

• Accounts terminated for violating our Terms of Service.
• Dissatisfaction with AI-generated output quality after substantial use.
• Change of mind after the 14-day window has passed.

How to request a refund

Email support@gifmailer.com from the email address associated with your account, including your order reference. We respond within 3 business days and process approved refunds via the original payment method, typically within 5–10 business days depending on your payment provider.